Privacy Policy

Consumer Complaints Handling

If you have any complaints or concerns about how we process your personal data, please contact our customer service team. We are committed to resolving disputes amicably. Should you feel your complaint has not been adequately addressed, you may contact the relevant supervisory authority for data protection.

Personal Data Protection

We are committed to protecting your personal data. By using our services, you consent to the collection and processing of your data as outlined in our Privacy Policy. Your data will be used in compliance with applicable data protection laws. You have the right to access, correct, delete, or restrict the processing of your data.


SIA “Solution” considers the protection of personal data of third parties, in its possession, as very important and is committed to protect the privacy of said third parties included, but not limited to, its customers, when carrying on its business, and it pays particular attention to the security and confidentiality of its customers’ personal data.

This Privacy Notice relates to the collection of personal data using online methods (including the SIA “Solution” websites) and offline as specified below.

SIA Solution in accordance with article 13 of the Regulation (EU) 2016/679, as Data Controller of the personal data collected on this website / app / web chat / competition entries/ collected during the phone call provides you with the following information.


The following categories of personal data relating to you may be collected:

  • Contact data – information on your name, address, telephone number, mobile telephone number, email address;
  • Interests – information you have provided regarding areas that interest you, for example products you find interesting;
  • Other personal data – information you have provided regarding your date of birth, education, professional situation and household details;
  • Social Log-In – information related to your Social account as well as other data you have given to the Social Network used to log in to the website, which may be disclosed according to the privacy preferences that you have set on this Social Network.
  • Use of the website – information on how you use the website, how you open or forward our communications, including information acquired via cookies (click here to see our Cookie Policy which regulates the details).


SIA Solution collects and processes your personal data in the following circumstances:

  • if you register on our website / download our App to use its functionalities; also through the Social Log-in;
  • if you contact us to request pre-sales or after-sales assistance;
  • if you respond to our marketing activities, for example when you complete a reply card or submit your data online on one of our websites;
  • if you fill out paper forms of registration that are collected in various ways (during demonstrations, cooking classes, promotions or events);
  • if other Group companies as well as our business partners provide data about you in a manner that is permitted.
  • If you provide personal data on behalf of someone else, you must first ensure they have read this Privacy Policy.

Kindly help us to keep your personal data up-to-date by informing us of any changes. Any change in address should be promptly communicated to SIA Solution in order to avoid problems in the use of our services.


The Company uses a wide range of security measures to improve protection and maintain the security, integrity and accessibility of your personal data.

All your personal data are stored on our secure servers (or on secure paper copies) or on those of our suppliers or commercial partners, and may be accessed and used based on our standards and our security policies (or equivalent standards for our suppliers or commercial partners).

The security measures we have adopted include:

  • severe restrictions on access to your personal data, based on necessity and solely for the purposes communicated;
  • perimeter security systems to prevent unauthorised external access;
  • permanent monitoring of access to IT systems to identify and stop the misuse of personal data;
  • tracking of access to your personal data by internal personnel and verification of the related purpose;
  • using encrypted means via Secure Socket Layer (SSL) technology for transactions on our website that require the entering of personal data.

Where we have provided you with (or you have chosen) a password to allow you to access our website, application or services, you are responsible for keeping this password secret and for complying with any other security procedure we inform you of. Please do not share your password with anyone.


Your personal data may be accessed by duly-authorised employees and by external suppliers, appointed, if necessary, as data processors, who support us in providing service


On certain conditions, you are entitled to request:

  • access to your personal data,
  • a copy of the personal data you have provided to us, and to request the Company to transmit your Data to another controller,
  • the adjustment of data in our possession,
  • the deletion of any data for which the legal precondition for processing no longer exists,
  • to deny processing for direct marketing purposes,
  • to revoke your consent, in cases where the processing is based on consent,
  • to limit the way in which we process your personal data.

The exercising of the above rights is subject to certain exceptions that are intended to safeguard the public interest (e.g. the prevention or identification of crimes) and our interests (e.g. maintaining professional secrecy). Should you wish to exercise any of the above rights, we will check that you are entitled to do so and will usually respond within one month.

We endeavour to respond to any complaints or reports concerning the methods used to process your Data. Nevertheless, should you wish, you may forward your complaints or reports to the authority responsible for data protection.


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